For items purchased in one of our stores, goods may be returned within 7 days of purchase with receipt for exchange or store credit only.
If the product is assessed as “faulty”, customers will be provided either a refund, repair, replacement or store credit. Please note, returns for sale items are not accepted. Sale items cannot be returned for refund, exchange or store credit.
Yes. You can return goods within 7 days of purchase with receipt to any of our four stores.
We appreciate purchases are made whilst on holiday or traveling. If you are not able to return to
our store in person, please contact us and adhere to our online
Returns policy. You must contact us within 7 days of purchase with proof of receipt to comply.
Our website is updated regularly to ensure products which are ‘out of stock’ are clearly displayed. For all inventory enquiries, please contact us. Our Customer Care team can check stock availability at our main warehouse, as well as at our four stores.
Feel free to contact any one of our stores to check stock availability.
Some of our large furniture pieces are displayed at our stores for your convenience. If the product is available to view in store, it will be listed at the bottom of the product page.
Yes! Please see our Click & Collect page for more details.
In-store gift cards can be purchased at any Few and Far store. The minimum gift card spend is $5.00 AUD. Gift cards purchased in store are redeemable at our stores only.
Online gift cards are not redeemable in store.
Gift vouchers are valid for 3 years. Simply present your gift card to a staff member in store to redeem your discount. Gift cards can be used in multiple transactions.
Please contact our customer care team and we will correct the issue for you.
While we try our best to provide exceptional service, some factors like shipping and
handling are outside our control and can result in damage. It is the customers responsibility
to inspect goods within 48 hours of delivery. If your order arrives damaged, please contact us with your online order number and photo/video proof of any damage. Any damage claims after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.
If your product is faulty, please contact us with your order number and proof of fault i.e. photo and/or video.
You are not required to return any small homewares which have been deemed “faulty”. Photo/video proof is sufficient. For all small faulty homewares, we ask that you either keep or dispose of safely.
Larger furniture pieces or bulky items will be collected by our team or courier. We do not expect customers to cover shipping costs for faulty returns. If you are unsure if your product falls within our small or large homewares or furniture collections, please contact us for clarification.
If you receive a faulty product that is not a Few & Far brand, please contact us within 7 days
of purchase date with reciept. You are not required to return any faulty item that falls within
the small homewares of product category. We only ask that you keep or dispose of the
product safely. Your feedback is important to us to ensure we continue to stock brands of
exceptional quality in future.
We ask that you consider your purchase very carefully. Returns are accepted within 7 days of purchase date with receipt i.e order confirmation or order number. At Few & Far, we offer exchange or store credit only. We do not accept returns for refund.
Please note, we do not accept returns for sale items. We do not offer exchanges, credit or refunds for sale items.
Your order will only be refunded if the product(s) are deemed "faulty". Please contact us regarding faulty products.
It is up to you to return your order to us in new condition, complete with tags in original packaging. Enclosed with your return, please include a copy of your invoice plus your contact details, including, name, order number, product name, reason for return. Once we have
received and inspected the goods, we will email you acknowledging receipt and organise an exchange or credit via email.
Return Address:
Few & Far Head Office
28 Tom Thumb Avenue
SOUTH NOWRA
NSW 2541
Australia
Return shipping costs, customs charges, government taxes and duties for domestic orders are not
covered. If you are returning goods, we recommend purchasing a tracked service. Once we
have received and inspected the goods, we will email you acknowledging receipt and
organise an exchange or store credit.
No. Stores will only accept returns for in-store purchases. Please contact us if you wish to return an item that was purchased online.
All returns are subject to our returns policy.***
We will ship any out-of-stock items you may have ordered as soon as they are back in stock.
The “stock status” date indicated online at your time of purchase should be used as a guide only
and may be subject to change. In the event of an extended delay or in the rare case, your order
is out of stock, our Customer Care team will contact you and offer a refund, exchange or credit
to purchase an alternative.
Many businesses are experiencing supply chain challenges as a result of the current Global Shipping Crisis. This is creating more variability around order delivery dates of our pre-ordered items. Unfortunately some matters are out of our hands, but please know we work very closely with our valued network of suppliers monitoring shipments to ensure we can best expedite delivery to our clients. With this said, the arrival date of pre-order items at the time you place your order may be subject to change. Please contact us for updates regarding your pre-order purchase.
Feel free to collect your order from one of our Few & Far Stores. In-store collection will be offered at checkout should the product be available in store. In-store collection is free of charge, no delivery charges apply.
Online orders can be collected from one of our four stores located in Bowral, Berry, Thirroul and
Huskisson by nominating a location for 'Store Pick up'.
Once we have received your payment the store will begin preparing your order and contact you by phone when it is ready to collect.
You can expect to collect your order from your chosen store within 1-3 business days where stock is available. Where stock needs to be transferred, please allow 5-7 business days for processing. You will also receive email notification when your order is ready for collection. On the rare occasion, the items you wish to purchase are no longer available, a team member will contact you to offer an alternative product or to process a refund, exchange or store credit.
Visit the Click & Collect page for more information about where you can collect your order.
