Dispatch refers to the date in which orders leave our warehouse. We aim to dispatch all orders within 3 working days from our warehouse, however please allow up to 5 business days. ‘Estimated delivery’ is calculated for items listed ‘in stock’ at the time of purchase only. Please see below ‘Estimated Delivery’ for shipping time frames.
Please see our Shipping Policy for the most up to date information regarding estimated delivery time frames.
Shipping or freight rates are dependent on the physical weight of the items in your purchase order. We offer a freight calculator at checkout, however if you would like a revised quote, please contact us for assistance.
Delivery fees are displayed at checkout prior to payment and order completion. It is important to review your shipping fee before placing your order.
Few & Far ship Australia-wide only.
Orders will be shipped to the shipping address provided at checkout. A physical street address for delivery must be provided. Please note, we do not ship to PO boxes. We are only able to deliver to one address per order.
No, we do not offer international delivery. We ship Australia-wide only.
We strive to offer the widest delivery coverage possible.
If we can provide a service to your area, it will be available at checkout.
For further assistance to out of area locations, please contact us for a shipping quote.
We are only able to deliver to one address per order. If you would like
to send your purchases to multiple addresses, you will need to place a separate order for each destination.
No, unfortunately due to the size of our items we cannot deliver to PO boxes, we require a street address to deliver your order.
Small Homewares and Furniture
Orders containing small homewares and furniture will either be shipped via Startrack or Australia Post. Our standard delivery service is used for smaller furniture items and non-fragile items.
Australia Post deliveries: if you are not home at the time of delivery, the driver will leave a note for you to collect from your local post office. If the parcel has not been collected within 10 business days, it will be returned to our warehouse. To collect your items from the post office you will be required to bring the following items: Photo ID, such as your driver’s license or passport. In the unlikely event that you are unable to collect your items from the post office or depot, it is best to provide the details of the person with an authority to collect. The person will need to bring their photo ID and your tracking number when collecting the parcel. Note: for residential deliveries being made by Australia Post, they can occur as early as 7am. For business addresses, the delivery will be made during standard business hours, 9am to 5pm AEST.
Large Furniture and Bulky Items
Large furniture and bulky items will be shipped via our team or courier depending on your location. If your order is shipped with one of our partner couriers, they will contact you to arrange and confirm delivery. Couriers deliver direct to your door but not inside your home. We ask that you help to assist both our team and couriers to receive your parcels safely. You will receive all courier information and tracking details via email when your order has been shipped. If your order is held by the courier for an extended period of time following an attempted delivery, or is returned to our warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be applied.
We will do our best to accommodate and communicate any delivery requests you may have.
Please include all delivery instructions in the ‘order notes’ section at checkout. For delivery of small homewares and products, please contact Startrack or Australia Post with your tracking number, to communicate all delivery instructions. For large or bulky homewares or furniture delivered by our team or couriers, please include instructions when placing your order online and wait to be contacted to arrange and request specific delivery instructions.
You may be aware many businesses are experiencing supply chain challenges due to the current Global Shipping Crisis. This is creating more variability around order delivery dates of our pre-ordered items.
Unfortunately, some matters are out of our hands, but please know we work very closely with our valued network of suppliers monitoring shipments to ensure we can best expedite delivery to our clients. If your order is held by the courier for an extended period of time following an attempted delivery, or is returned to our warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be applied.
While we strive to provide you with the best customer service by providing the best delivery
update, we are not responsible for any delivery delays caused by a third party courier company.
Please contact us for further assistance.
If you will not be at home to accept delivery, our team can either deliver your purchase to a neighbour or to you at your office. You could also be comfortable in such a case to have your order left at your front door, however note that, whilst this option is available to facilitate and accommodate you with delivery, we take no responsibility for missing goods. Although Few & Far does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. While the company strives to provide you with the best customer service by providing the best delivery update, we are not responsible for any delivery delays caused by a third party courier company.
If an authority to leave is provided as part of your order confirmation process, your order will be
left in a safe, undercover area at your address. If the area is not deemed to be safe, the driver
can use their discretion to not leave the parcel. If you have not provided an authority to leave, our shipping partner will leave a notice at your home to advise they attempted delivery. It will contain information on how to contact them to organise an alternative delivery arrangement and the items will be returned to the nearest depot. If your order is held by the courier for an extended period of time following an attempted delivery, or is returned to our warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be applied.
Few & Far Deliveries: If you will not be at home to accept delivery, our team can either deliver your purchase to a neighbour or to you at your office. You could also be comfortable in such a
case to have your order left at your front door, however note that, whilst this option is available
to facilitate and accommodate you with delivery, we take no responsibility for missing goods.
Although Few and Far does its utmost to provide you with a fast delivery service, please be
aware that your location and order size will also impact on the speed of delivery. While the
company strives to provide you with the best customer service by providing the best delivery
update, we are not responsible for any delivery delays caused by a third party courier company.
Your order will be dispatched in full unless:
a) One or more items are out of stock
b) One or more items are on pre-order
c) Your order has been placed on back-order to send when stock arrives
In the event, your order is not dispatched, our Customer Care team will contact you to guide you
with next steps. If your order has been placed on pre-order or back-order, please expect updates via email regarding shipment dates and tracking of products when they become available.
Few and Far endeavours to provide its customers with the best delivery service. We estimate all delivery costs based on ground floor/front door basis, unless stated otherwise. In addition to this, Few & Far can offer a premium service which includes delivery into door, up to two flight of stairs or apartments with lifts with two men job available in selected areas only and at an additional cost - please contact us for a quote.
It is important to consider not only your home, but the spaces surrounding it for access when placing your order.
Most of our items come fully assembled, so checking the size of doors, stairwells and elevators is important to do before purchasing.
If you are unsure about a piece fitting in your space, please contact us.
Our warehouse is not open to the public for safety reasons. Some large furniture pieces, including furniture from ‘New Shipments’ can be collected from our Showroom. To book a collection from our Showroom, please contact us.
Spend over $300 on small homewares items to receive complimentary shipping. Items are categorised by weight, larger/heavier items are excluded from this offer. Rates are calculated at checkout.
Confirmation of your order will be sent via email shortly after payment. As soon as your order is shipped, you will receive a tracking information to follow your orders journey. If you have
purchased small homewares of products, your order will be shipped via Australia Post or Startrack.
You can search your tracking number on the relevant couriers website for regular shipping updates.
If you have purchased large or bulky furniture, your order will be delivered by our team or external freight courier. It is the responsibility of our our team and courier to contact you with tracking and
delivery.
We appreciate your patience during this time. Please refer to our Shipping page for more detail on delivery time frames.
Our warehouse team aim to dispatch orders as quickly and efficiently as possible. If you have received notification via email that your order has been shipped and tracking has been allocated, we can no longer cancel or make changes to your order. Please place a new order for any additional items you wish to purchase.
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While we try our best to provide exceptional service, some factors like shipping and
handling are outside our control and can result in damage. It is the customers responsibility
to inspect goods within 48 hours of delivery. If your order arrives damaged, please contact us with your online order number and photo/video proof of any damage. Any damage claims after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.
If your product is faulty, please contact us with your order number and proof of fault i.e. photo and/or video.
You are not required to return any small homewares which have been deemed “faulty”. Photo/video proof is sufficient. For all small faulty homewares, we ask that you either keep or dispose of safely.
Larger furniture pieces or bulky items will be collected by our team or courier. We do not expect customers to cover shipping costs for faulty returns. If you are unsure if your product falls within our small or large homewares or furniture collections, please contact us for clarification.
If you receive a faulty product that is not a Few & Far brand, please contact us within 7 days
of purchase date with reciept. You are not required to return any faulty item that falls within
the small homewares of product category. We only ask that you keep or dispose of the
product safely. Your feedback is important to us to ensure we continue to stock brands of
exceptional quality in future.
We ask that you consider your purchase very carefully. Returns are accepted within 7 days of purchase date with receipt i.e order confirmation or order number. At Few & Far, we offer exchange or store credit only. We do not accept returns for refund.
Please note, we do not accept returns for sale items. We do not offer exchanges, credit or refunds for sale items.
Your order will only be refunded if the product(s) are deemed "faulty". Please contact us regarding faulty products.
It is up to you to return your order to us in new condition, complete with tags in original packaging. Enclosed with your return, please include a copy of your invoice plus your contact details, including, name, order number, product name, reason for return. Once we have
received and inspected the goods, we will email you acknowledging receipt and organise an exchange or credit via email.
Return Address:
Few & Far Head Office
28 Tom Thumb Avenue
SOUTH NOWRA
NSW 2541
Australia
Return shipping costs, customs charges, government taxes and duties for domestic orders are not
covered. If you are returning goods, we recommend purchasing a tracked service. Once we
have received and inspected the goods, we will email you acknowledging receipt and
organise an exchange or store credit.
No. Stores will only accept returns for in-store purchases. Please contact us if you wish to return an item that was purchased online.
All returns are subject to our returns policy.***
We will ship any out-of-stock items you may have ordered as soon as they are back in stock.
The “stock status” date indicated online at your time of purchase should be used as a guide only
and may be subject to change. In the event of an extended delay or in the rare case, your order
is out of stock, our Customer Care team will contact you and offer a refund, exchange or credit
to purchase an alternative.
Many businesses are experiencing supply chain challenges as a result of the current Global Shipping Crisis. This is creating more variability around order delivery dates of our pre-ordered items. Unfortunately some matters are out of our hands, but please know we work very closely with our valued network of suppliers monitoring shipments to ensure we can best expedite delivery to our clients. With this said, the arrival date of pre-order items at the time you place your order may be subject to change. Please contact us for updates regarding your pre-order purchase.
Feel free to collect your order from one of our Few & Far Stores. In-store collection will be offered at checkout should the product be available in store. In-store collection is free of charge, no delivery charges apply.
Online orders can be collected from one of our four stores located in Bowral, Berry, Thirroul and
Huskisson by nominating a location for 'Store Pick up'.
Once we have received your payment the store will begin preparing your order and contact you by phone when it is ready to collect.
You can expect to collect your order from your chosen store within 1-3 business days where stock is available. Where stock needs to be transferred, please allow 5-7 business days for processing. You will also receive email notification when your order is ready for collection. On the rare occasion, the items you wish to purchase are no longer available, a team member will contact you to offer an alternative product or to process a refund, exchange or store credit.
Visit the Click & Collect page for more information about where you can collect your order.
Our comprehensive care guide can assist you. If you require information about specific product of ours, please contact us for assistance.
Unfortunately, we do not offer custom orders.
Gift cards can be purchased online here*******. The minimum gift card spend is $50.00 AUD. Online gift cards are redeemable on the Few and Far website only. Online gift cards are not redeemable in store. Gift vouchers are sent via email and are valid for 3 years.
Simply enter the gift card at checkout to redeem your discount. Gift card can be used in multiple transactions.
Yes! To have your order beautifully wrapped, please add ***gift wrapping*** to the cart at checkout.
If you do not wish for an invoice to be included with your order please add a note at checkout, or contact us to arrange.
For items purchased in one of our stores, goods may be returned within 7 days of purchase with receipt for exchange or store credit only.
If the product is assessed as “faulty”, customers will be provided either a refund, repair, replacement or store credit. Please note, returns for sale items are not accepted. Sale items cannot be returned for refund, exchange or store credit.
Yes. You can return goods within 7 days of purchase with receipt to any of our four stores.
We appreciate purchases are made whilst on holiday or traveling. If you are not able to return to
our store in person, please contact us and adhere to our online
Returns policy. You must contact us within 7 days of purchase with proof of receipt to comply.
Our website is updated regularly to ensure products which are ‘out of stock’ are clearly displayed. For all inventory enquiries, please contact us. Our Customer Care team can check stock availability at our main warehouse, as well as at our four stores.
Feel free to contact any one of our stores to check stock availability.
Some of our large furniture pieces are displayed at our stores for your convenience. If the product is available to view in store, it will be listed at the bottom of the product page.
Yes! Please see our Click & Collect page for more details.
In-store gift cards can be purchased at any Few and Far store. The minimum gift card spend is $5.00 AUD. Gift cards purchased in store are redeemable at our stores only.
Online gift cards are not redeemable in store.
Gift vouchers are valid for 3 years. Simply present your gift card to a staff member in store to redeem your discount. Gift cards can be used in multiple transactions.
If you cannot find an item online, please contact us for assistance.
To reset your password, follow the 'forgotten password' instructions on the login page. Please note, we don't have access to your password details so are unable to assist.
For all Few & Far retail enquiries, please contact us. You can also
reach out to us through Live Chat on our Few & Far website, or Instagram and Facebook. We hope to respond to your enquiry within 24 hours.
